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If you have been Googling “Coleman Furniture reviews” or asking friends “is Coleman Furniture legit”, you’re in the right place. This guide puts everything in one easy, human readable place: how the company works, what real customers say, how shipping and returns actually play out, whether there’s a “Coleman Furniture near me” option, and how it.
Who Coleman Furniture
Coleman Furniture is a long running online furniture retailer that started in 1999, moved its headquarters to Long Island, New York in 2009, and emphasis nationwide “white glove” in home setup on many items along with free shipping. That “we’re online first” DNA is important for expectations: you’re dealing with a web store that ships from partner brands and distribution centre rather than a local showroom chain.
Coleman Furniture: Key Facts & Buyer Considerations:
| Aspect | What Coleman Says / Official Policy | What Buyers Often Report | Why It Matters for You |
|---|---|---|---|
| Legitimacy / Trust | BBB-accredited, A+ rating | Many positive reviews on Trustpilot & ShopperApproved | Confirms that the company is recognized and relatively reputable |
| Delivery Options | Ground, Home Delivery, White Glove (with setup) | Buyers love white glove but note freight scheduling issues | Knowing your delivery type helps avoid surprises |
| Shipping Speed | In-stock items ship in 3–5 business days; delivery 1–4 weeks | Some buyers say delivery took longer when items shipped by freight | Helps you plan lead time before the item arrives |
| Returns & Restocking | Must initiate return within 5 days of delivery; 15% restocking fee + round-trip shipping | Some buyers got hit with high return costs or missed the window | A key cost/loss risk if the item doesn’t fit or match |
| Warranty / Protection Plans | “Guardian 5-Year Protection Plan” for accidental damage | Few buyers report filing claims; many don’t buy the plan | Good option for peace of mind (especially in households with kids or pets) |
| “Near Me” / Physical Presence | Online business headquartered in Cedarhurst, NY; no widespread showrooms | Some confusion from old addresses or third-party listings | Don’t expect walk-in stores—inspect component brands locally if you want |
| Public Ratings | Trustpilot: “Great” with thousands of reviews; active replies | Positive and negative extremes are both present | Helps weigh extremes and set expectations |
| Typical Complaints | Return cost, delivery delays, damage in transit | These are real and recurring in reviews | Budget buffer in time and money for issues |
| Typical Praises | Smooth white glove delivery, intact item, responsive customer support | Many say it feels like “organized” for large furniture buys | Indicates where Coleman tends to perform strongly |
| Best Use Case | Large furniture pieces (sofas, bedroom sets, dining), where delivery & setup matter | Many buyers choose Coleman because other retailers lack white glove options | A strength when local stores can’t deliver or assemble |
Is Coleman Furniture Legit
Short answer yes there are meaningful trust signals. Coleman Furniture is BBB accredited with an A+ rating, and the profile shows the company’s Long Island address and service area. Accreditation was granted on August 27, 2024, which is a concrete, recent signal versus vague claims. Legitimacy doesn’t guarantee a perfect order every time, but it’s a strong baseline.
You Can Actually Use
The public review picture is mixed to positive and varies by platform. On Trustpilot, Coleman sits around the “Great” range with thousands of reviews and active company replies to negatives. On Shopper Approved a platform many retailers use for post-purchase surveys the score trends higher, reflecting lots of fulfilled orders with smooth delivery. Read both to understand the high and low ends of buyer experiences.
Delivery Choices Ground, Home Delivery & White Glove
Coleman assigns one of three delivery methods based on your item: standard ground, a room of choice home guides, or full white glove service with assembly and packaging removal. Which one you get depends on size and vendor rules, so always check the product page’s “Delivery” tab before checkout. This is one of the biggest factors behind the most glowing and most frustrated reviews.
Delivery Timelines Decoded
Coleman’s own guidance says in stock items usually ship within three to five business days and arrive within one to four weeks depending on size and location. If an item is made to order or ships freight, plans should be on the longer side. Many complaints across the web are actually mismatched expectations about freight scheduling windows so plan for cushion time.
Protection and Warranty
Beyond manufacturer warranties, Coleman sells Guardian 5 Year Protection Plans for spills and accidents, with plan variants and price tiers depending on material and order size. Fine print matters most accidental damage plans require you to report issues within a set time span and have invoice coverage limits. If you have pets, kids, or lighter upholstery, a plan can be a stress reducer.
Price & Value: Where Coleman Tends to Win
You’re shopping an online catalogue with 100,000+ products and frequent promos, paired with free shipping on all products and white glove on thousands of items. The value pitch is breadth plus delivery options you don’t always get in marketplace listings. Still, compare the same SKU across authorized dealers; pricing in furniture can vary by brand policies and seasonal promos.
Coleman Furniture Near Me
Coleman is primarily an online retailer with corporate offices in Cedar hurst, NY. You won’t find a network of branded showrooms nationwide like traditional chains. Some legacy or third-party listings show a former Houston address and one Yelp listing shows that Houston location as closed—so don’t assume there’s a store to walk into for every city. Plan to shop online and use phone/chat support.
How to Shop Smarter at Coleman
Treat large items like mini projects. Read the Delivery tab to see if your item is freight or white glove, add calendar buffer for scheduling, and keep aisles clear on delivery day. For upholstery, order swatches where possible and consider a Guardian plan if you’ve got pets, toddlers, or a home where “movie night” equals salsa in the sofa seams. If you’re on the fence about the tight return policy, choose items with known brand quality and scan recent platform reviews for that exact model; you’ll minimise surprises.
FAQs
Is Coleman Furniture legit?
Yes. Coleman Furniture is BBB-accredited with an A+ rating, and the profile lists their Cedarhurst, NY address and service area. This is a strong credibility signal for an online-first furniture seller.
How long does delivery take?
Coleman says in-stock items usually ship within three to five business days and deliver within one to four weeks depending on size and location. Freight items typically require a scheduling call, which can add lead time.
What’s the return policy if I change my mind?
You have five days from delivery to start a return. The item must be new and in original packaging. Returns carry round-trip shipping and a 15% restocking fee, so it’s smart to confirm measurements, finishes, and access before ordering.
What’s included with white glove delivery?
White-glove generally means in-room placement, assembly, and removal of packaging. Coleman assigns the delivery method (ground, home delivery, or white-glove) based on the product type, so check the Delivery tab on the item you’re buying.
Where is Coleman Furniture near me?
Coleman operates online nationwide with corporate offices in Cedarhurst, NY. You shouldn’t expect walk-in showrooms; some older third-party listings show a closed Houston location on Yelp, which can be confusing. Use online chat or phone if you need hands-on help.
How do Coleman Furniture reviews compare overall?
Public ratings vary by platform. Trustpilot shows a “Great” average with thousands of reviews and active responses from the company, while Shopper Approved trends even higher due to lots of post-purchase surveys. Reading both gives a fuller picture.
Final Word
If you came here searching “Coleman Furniture Reviews What Buyers Need to Know,” you now have the nuts and bolts: Coleman Furniture is a legitimate, online first retailer with free shipping and optional white glove delivery; it has thousands of real reviews across major platforms; it operates with a tight 5 day return policy and restocking fees; and it’s headquartered in New York, not in a nationwide store network. Shop with eyes open, plan your delivery, and you’ll tilt the odds toward a smooth, “new sofa tonight” kind of week.